Terms & Conditions
The service
Evora Events provides full invitation delivery for your event: custom invitation artwork, personal WhatsApp delivery to each guest, follow-up reminders for guests who have not replied, and SMS for guests who do not use WhatsApp. You work with us directly — we handle the list and delivery so you can focus on your guests.
Your responsibilities
You confirm you have permission to share guest names and phone numbers with us. You provide accurate event details and review invitation content before sending. You are responsible for complying with local rules on electronic marketing and data protection.
Our standard of care
Every invitation is prepared and sent with personal attention. We track delivery and replies so you know who has been reached and who still needs a reminder.
Our commitment
Once you provide your approved guest list and event details, we begin sending invitations within the timeframe agreed for your event. Each guest is reached on WhatsApp where they use it, or by SMS with a unique event code where they do not. We follow up with guests who have not replied, as part of the service. SMS is sent through licensed carriers; message charges apply as agreed in your booking.
What we need from you
Accurate names and phone numbers, and timely approval of invitation content before sending.
When delivery can still fail
A message may not reach a guest if the number is incorrect, the line is inactive, the phone is unreachable for an extended period, or a mobile network or messaging platform has a fault outside our control. If a guest does not appear to have received their invitation, tell us — we will investigate and resend or follow up where we can.
Limitation of liability
Evora is not liable for indirect or consequential loss. We are not responsible for non-delivery caused by incorrect or inactive guest contact details, extended unavailability of the guest’s phone, or faults on third-party networks or messaging platforms — provided we have used reasonable care in sending. Our total liability for any claim relating to an event is limited to the fees paid to Evora for that event.
Acceptance
By using Evora’s services or providing guest data for an event, you accept these terms. When we onboard hosts digitally, we may record the terms version you accept.
Changes
We may update these terms. Continued use after the effective date means you accept the updated version.